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Communications
If you have not heard from us within 3 days of placing an order, something has probably gone wrong, please contact us. The most common problems are e-mails bouncing and/or phone numbers being mistyped, in which case we cannot contact you. Please bear in mind when chasing up that we are semi-retired and occasionally take a few days off.
Out of Stock Items
The web-site is updated every day, but there is always the possibility that an item has run out since the last update. We are no longer getting new stock unless specifically requested, and new deliveries can now take several weeks to arrive.
UK postage and packing:
12 1/2%, Minimum 3 Pounds, Maximum 5.00 Pounds per delivery.
Overseas postage and packing
At cost (airmail or carrier). Minimum 3 Pounds. We will send a quote.
BFPO
BFPO is at cost. Minimum 3 Pounds.
Delivery is by Royal Mail First Class post, usually going out the day after the order is received except for weekends. For some larger or more valuable items we use tracked delivery, this usually takes 2-4 days from day of despatch.
Overseas delivery arrangements are similar, but naturally take typically a week longer. We use airmail or rapid carrier.
In the event of loss or damage we will replace, refund or give a discount as appropriate. If a delay in delivery is over a week to UK or a month abroad we will normally treat it as lost (this maybe longer in exceptional circumstances such as industrial action), but cannot accept liability for supplementary costs incurred due to delay.
We give a 5% discount on order totals over £50, and 10% over £100.
Payment Options
All prices in Pounds Sterling.
MAESTRO, VISA, MASTERCARD, Cheque/Postal Order (Pounds Sterling
only, drawn on a UK bank), PayPal (salnphil@spiritgames.co.uk) - we
will send you a Paypal request.
Returns
If you are not happy with any product, we will accept returns within a reasonable period. If it is our fault, we will replace, refund or exchange as practicable, and refund the postage both ways if appropriate. Where the post will exceed the value of the returned goods we will normally refund rather than replace, so the cost of returning such goods without contacting us first will not be refunded. If the mistake was yours, we will still give a full refund as long as the product is unopened. The most common problem with boardgames is one or more missing components, in which case please phone or e-mail rather than return the game, we can usually raid another copy to get the missing bits in the post to you straight away. We are aware, by the way, that games are often bought as presents and therefore not opened immediately, if there are found to be missing components in a game bought a couple of months ago do not hesitate to contact us, we will be positively anxious to rush the bits directly to the ultimate recipient. Where we do not have a missing piece available to send out from here, most manufacturers are much better at sending components out directly to the customer than to us, so contacting them is best, but we will always do whatever we can to speed the process up.
Due to our flexible order system we can easily add to or subtract from an order before despatch, with refund or additional charge as appropriate.
We are not collector specialists, so are not fully au fait with the condition terminology. Most of our secondhand stuff is in very good condition, if it is noticeably scruffy we say so. We will still accept returns within 14 days.
We are happy to accept For Sale/Wanted/Events ads, provided that they are games or game-related, and not from commercial opposition or e-Bay traders. The Contacts section is also for private individuals with an interest in games in the context of this site!
Of course we will reject anything illegal, or immoral, and we keep the language clean. Don't forget to include contact details - email and a phone number for preference.
Your address and contact details are held securely for mutual convenience when future orders are placed, but are NOT used for marketing purposes and will NEVER be given to anyone without your express permission unless required to do so by a court of law, and will be promptly deleted upon request.
Acceptance of a temporary cookie is necessary as part of the shopping cart process, but this automatically destroys itself at the end of the session.
Spirit Games (Est. 1984, Lefglow Ltd) - Supplying role playing games (RPG), wargames rules, miniatures and scenery, new and traditional board and card games for the last 40 years
©Spirit Games
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